Privacy Policy

1. Introduction

Welcome to BugSnap.

BugSnap ("us", "we", or "our") operates https://bugsnap.io, herein referred to as the "Service".

This Privacy Policy outlines how we collect, protect, and disclose information arising from your use of our Service. By engaging with our Service, you consent to the data practices described in this policy. If terms in this Privacy Policy are not defined, they carry the same definitions as in our Terms and Conditions. Together with our Terms and Conditions, this Privacy Policy forms the agreement between you and us.

2. Definitions

• SERVICE: Refers to the https://bugsnap.io website operated by BugSnap.

• PERSONAL DATA: Data about a living individual who can be identified from that data (or from those and other information either in our possession or likely to come into our possession).

• USAGE DATA: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (like the duration of a page visit).

• COOKIES: Small files stored on your device (computer or mobile device).

• DATA CONTROLLER: The entity that determines the purposes and means of processing personal data. For this Privacy Policy, we are your Data Controller.

• DATA PROCESSORS (OR SERVICE PROVIDERS): Any person or entity that processes data on behalf of the Data Controller. We may use various Service Providers to process your data more effectively.

• DATA SUBJECT: An individual who is the subject of Personal Data.

• USER: The individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

3. Information Collection and Use

We collect several different types of information for various purposes, ensuring we provide and enhance our Service to you.

4. Types of Data Collected

Personal Data

While using our Service, we might ask you to supply us with specific personally identifiable information that can be utilized to contact or identify you. Such information might include but is not limited to:

• Email address
• First name and last name
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We may use your Personal Data to send you newsletters, marketing materials, or other information that could be of interest. You have the right to opt-out of receiving any of these communications from us.

Usage Data

We may collect information like your IP address, browser type, browser version, the pages you visited on our Service, the time and date of your visit, the time spent on those pages, unique device identifiers, and diagnostic data.

If accessing our Service using a mobile device, we may collect data such as your device type, device ID, and other diagnostic data.

Tracking Cookies Data

We use cookies and other tracking technologies to monitor activity on our Service and store certain information. You can instruct your browser to refuse all cookies or notify when a cookie is being sent. However, if you don't accept cookies, some parts of our Service might not function properly.

5. Use of Data

BugSnap uses the gathered data for purposes such as:

• Informing you about changes to our Service.
• Allowing interactive features of our Service when you choose to do so.
• Providing customer support.
• Gathering analysis or valuable information to improve our Service.
• Monitoring the Service's usage.
• Detecting, preventing, and addressing technical issues.

6. Retention of Data

BugSnap will hold onto your Personal Data only for the time required as per the purposes outlined in this Privacy Policy. We will store and use your Personal Data to the extent necessary to comply with our legal obligations, disputes resolution, and enforce our policies.

7. Transfer of Data

Your data, including Personal Data, might be transferred to computers located outside of your jurisdiction, where data protection laws may differ. If you provide information while outside your jurisdiction, please note we transfer the data, including Personal Data, and process it there. Your agreement to this Privacy Policy followed by your submission means you agree to such transfers.

BugSnap will ensure your data is treated securely and in line with this Privacy Policy, and no transfer of Personal Data will occur to an organization or country unless there are appropriate controls in place.

8. Disclosure of Data

Bugsnap may disclose the personal information we collect in the following ways:

• Disclosure for Law Enforcement.
  Under certain circumstances, Bugsnap may be required to disclose your Personal Data if required by law or in response to valid requests by public authorities.

• Other cases. Bugsnap might also disclose your data:

  • To our trusted contractors, service providers, and other third parties that we use to support Bugsnap;
  • To meet the purpose for which you've provided it;
  • With your explicit consent in other scenarios;

9. Security of Data

Protecting your data is crucial to Bugsnap. However, note that no online transmission or electronic storage method is completely secure. While Bugsnap endeavors to use commercially accepted means to shield your Personal Data, we cannot ensure its complete security.

10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

For our users in the European Union (EU) and European Economic Area (EEA), the GDPR grants specific data protection rights. Read more at the official GDPR website.

Bugsnap commits to allowing users to rectify, amend, delete, or restrict the use of their Personal Data.

Should you wish to be informed about the Personal Data Bugsnap holds about you and if you desire it to be removed from our systems, please reach out at support@bugsnap.io.

In certain situations, GDPR grants you the following rights:

• Access, update, or delete the data we have on you.
• Rectification of inaccurate or incomplete data.
• Object to our processing of your Personal Data.
• Request restrictions on your data's processing.
• Data portability.
• Withdraw consent where Bugsnap relies on your consent to process data.

Before accommodating such requests, we may need you to verify your identity. Some services may not be available without certain necessary data.

If you believe Bugsnap has mishandled your data, you can file a complaint with your local data protection authority in the European Economic Area (EEA).

11. Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

Bugsnap acknowledges the CalOPPA, requiring online services to display a privacy policy. Learn more at the CalOPPA website.

Bugsnap commits to:

• Allow users to visit our platform anonymously.
• Clearly label the privacy policy link with the word “Privacy”.
• Notify users of any policy changes.
• Empower users to modify their personal information by emailing us at support@bugsnap.io.

Regarding "Do Not Track" signals:

• Bugsnap respects Do Not Track signals and doesn't plant cookies, or utilize advertising when these are active. You can manage Do Not Track in your browser settings.

12. Your Data Protection Rights under the California Consumer Privacy Act (CCPA)

For California residents, the CCPA ensures certain rights. Learn more about them on the official CCPA website.

To exercise your CCPA rights, contact us at support@bugsnap.io.

13. Service Providers

Bugsnap may employ third-party companies to facilitate our service. These third parties only access your data on our behalf and must not use or disclose it for other purposes.

14. Analytics

Bugsnap uses third-party tools like Google Analytics to understand our service's use. Familiarize yourself with Google's privacy practices.

15. CI/CD tools

Bugsnap utilizes third-party solutions like CircleCI to enhance our service development. Learn about CircleCI's privacy practices.

16. Payments

For any paid aspects of Bugsnap, we rely on third-party payment processors like Stripe. Your payment details are directly shared with these processors and not stored by Bugsnap. Refer to Stripe's Privacy Policy for more.

17. Links to Other Sites

Bugsnap might contain links to external sites. We recommend reviewing their privacy policies, as we don't control third-party practices.

18. Children's Privacy

Bugsnap isn't designed for individuals under 18. We do not knowingly collect data from this age group. If you're aware of such data collection, please inform us.

19. Changes to This Privacy Policy

Bugsnap may periodically update this policy. We'll notify users of significant changes through our service or via email.

20. Contact Us

For queries about this Privacy Policy, please reach out:

• By email: support@bugsnap.io.